SERVICE POLICY

*Applicable to bookings made starting May 31, 2026.

By booking a reading, you are agreeing to the following policies:

You must be at least 18 years of age or in the presence of a parent or legal guardian.

NO REFUNDS. However, if you feel a reading does not resonate or a spell is not taking effect, please don’t hesitate to contact me. I will re-do the reading or recast the spell one (1) time at no additional charge.

In the rare event a reading does not make sense, it may be due to a miscommunication or because the energy is not ideal on that particular day. Re-doing the reading at a later time may produce better results.

I reserve the right to cancel, refund, or reschedule a reading due to illness or any circumstance that may affect my ability to deliver your reading at the standard I strive to provide. Should this occur, details regarding the cancellation, reschedule, or delivery time extension will be sent to your email.

In cases of accidental multiple bookings, please contact me at isabellathemedium@gmail.com so we can sort it out.

ALL AUDIO READINGS are delivered within 24 hours of the selected booking date unless otherwise stated.

Please note that appointment times for audio readings are placeholders used for scheduling purposes only and do not represent the exact delivery time of your reading.

If your reading is delivered more than 24 hours after the selected booking date, you will receive a personal one-time-use coupon code for $10.00 off your next reading purchase of $69.00 or more. Coupon codes are valid for two (2) months from the date issued and may not be applied toward rush fees or rush orders.

ZOOM READING POLICIES

You are allowed ONE (1) reschedule with prior notice. No further reschedules will be permitted after this. Missing your appointment without a valid excuse will result in forfeiture of your fees.

Please avoid multitasking or distractions during our Zoom reading. Make sure you are in a quiet area. Sessions may not be conducted in moving vehicles and will be rescheduled if necessary for safety and connectivity reasons.

Please also avoid anything that may affect your sobriety (e.g. alcoholic beverages or cannabis) for at least 12 hours before our session, as this may affect the quality of your reading. Our time together is valuable, and the best energy exchanges happen when we both respect each other’s efforts.

If you are more than 10 minutes late to your Zoom reading, the appointment will need to be rescheduled. Details regarding this will be sent to your email.

In cases of illness or urgent personal emergencies, please notify me as soon as possible and we can reschedule. Your energy affects the quality of the reading as well.

Please ensure your Wi-Fi connection and Zoom are fully functioning before our session.